Frequently Asked Question

Here you will find a helpful list that answers most of the questions we receive on regular basis, if after checking this you did not find what you need kindly contact us directly and we will be happy to assist.

FAQ

Are the items sold in Posh Boutique brand new or used?
We have classified our bags to certain categories according to their condition. Although some of our bags might not come with original tags or packaging but they are classified as "Brand New". "Brand New" means that the bag has been purchased, opened yet never used (Yes! this might be possible). The highest number of our handbags are categorized as "Gently used".

"Gently used" means that the item shows minimal signs of stains, scratches, soiling or tears except for vintage pieces of course (Louis Vuitton or Chanel pieces aged 10 years or more in particular) where the leather may be slightly scuffed due to natural aging process. "Gently used" could also mean that the lady who owned a certain bag or accessory has probably used it for twice or three times, which is the case for quite a large number of our items. "Well used" means that the item has been used as often as it should be yet in good condition and ready to be owned and loved by someone else, for such bags we mention whether there had been a change in the tone of the leather or any possible discoloration, scratches or signs of wear. Of course the price for such bags would be less hefty and more affordable.

Are the items sold in Posh Boutique authentic or replicas?
We offer a 100% guarantee with regards to the authenticity of all our items and we follow strict measures in dealing with fakes and replicas. Counterfeit is a serious crime under the laws of the UAE and international laws, its consequences are severe for all the parties that are involved in the process. To further assure our guarantee for the sold products, we offer a 48-hour (non-applicable during weekends) hassle-free full cash return or exchange on any product sold if proven non-authentic by the local boutique experts or have not met the buyer's standards in terms of item description and condition.

What is the condition of your handbags? Do they come with original packaging and papers?
Some are brand new with full packaging and others have been used. The used items may or may not come with their papers. Each item has its own status description and listing along with detailed photographs for every corner, we mention its condition and all what comes with it.

Do I have to pay any taxes on the items I choose?
Dubai has become an international trading hub and a cosmopolitan city due to the attractive tax-free business environment it offers to its residents and visitors. Hence, our  local and international clients are exempt from paying any taxes on their purchases from Posh Boutique. The price you see under a bag or an accessory is the price you pay; however though, for residents outside of the UAE, shipping and handling fees apply and these may vary from one location to the other and based on the size and weight of each package. Quick quotes are available upon request.

Do you ship to local and international destinations? And what is your return policy?
We deal with top multinational couriers in the UAE, mainly Aramex and Fedex Priority mail. Shipping is totally free within the UAE. Our valued customers abroad may request a quote for shipping charges. Cash on delivery service is possible for UAE residents only and is free for purchases exceeding UAE Dhs 3000. If an item has not met the expectations of the buyer, it may be returned or exchanged within 48 hours from purchase on the condition that it returns in the same status it was prior to purchase and accompanied with a valid reason for return.

Do you buy immediately for cash?
Yes, we offer a fair market value with instant cash for your high end luxury designer goodies. Direct purchase though means we have to throw an offer that is not too high but sometimes it may be higher than what you can get yourself by selling it under auctions or classifieds. The drawback of immediate purchases is that the owner is willing to sell her (or his) bags and accessories at a very small fraction of their original price to save the waiting time. Remember, a little more patience with our 60 days consignment program means extra cash on your items.

What items we accept for consignment?
We accept anything which is 100% Authentic new or pre-owned and classified as luxury. This could be a piece of Jewellery from Tiffany & Co. Or Bvlgari, a pair of Prada pumps, a vintage handbag from Chanel, a Givenchy dress or even a Vertu mobile. Items presented for consignment will undergo a thorough check for condition, cleanliness and packaging in order to meet our pre-set standards. Remember, a handbag which has its original receipt, authenticity cards, dust bag or box has a higher and quicker chance to sell. It also means more cash for its owner.

What is the average selling time of a consigned item with Posh Boutique?
Although 70% of the items we get for consignment sell within one month, some items take longer depending on their condition and price. The consignment period is a 60-day extendable period where the owner accepts to entrust Posh Boutique with her or his items. The owner also agrees to allow us to take photos and market the items on any local or international trade platforms such as and not limited to Souq.com and E-bay.

What are the payment methods offered by Posh Boutique?

Local purchases

- Direct cash payment upon meet up.

- Cash on Delivery via courier Aramex.

- Cash transfer by Western Union and item ships on the next working day.

- Online payment through Paypal and shipment arrives in 2 to 3 business days (an additional rate of 6% applies to cover Paypal and bank transfer charges).

International purchases

- Online payment by credit card through Paypal and shipment arrives in 3 to 5 business days via Fedex International Priority mail to your doorstep.

- Direct wire transfer to bank account and shipment arrives in 3 to 5 business days via Fedex International Priority mail to your doorstep.